Lifetime Warranty

The Custom Karats Jewelry Company offers a manufacturers warranty to the original consumer from the date of purchase that the purchased article of jewelry is free of defects in materials and workmanship under normal wear. This warranty is void if the article of jewelry has been damaged by accident, negligence, excessive wear or other factors not due to defects in material or workmanship. Improper repair or warranty service performed by someone other than Custom Karats Company will void this warranty. All repairs need to be returned to the original store of purchase. Custom Karats Company does not deal directly with the consumer. Out of warranty repairs may be returned to the purchase location to forward to Custom Karats Company for estimate of cost to repair. For additional information on warranty service, please contact customerservice@customkarats.com.